Frequently Asked Questions


Whether you're a new customer looking for information or a returning user seeking clarification, this page is designed to provide you with quick and concise responses to common queries. If you can't find the answer you're looking for, don't hesitate to reach out to our team for further assistance. Explore the questions below to streamline your experience with us!

  • What are your business hours?

    Creative Envelope in Putnam, CT is open during the following business hours:

    • Monday-Friday: 9:00AM-5:00PM
    • Saturday-Sunday: Closed 
  • How many years of experience do you have?

    We are proud to have over 35 years of experience in the manufacturing industry. 

  • Where can you ship to?

    We can ship to our clients across the globe! No matter where you are located, we have the means to send our products to any destination worldwide. 

  • Are you BBB accredited?

    Yes! We are a BBB-accredited manufacturer.

  • Do you do price matching?

    Yes, we offer price matching to all of our clients. 

  • How long will it take for my order to ship?

    If the item is in stock, then it ships the same day or the next day. If it is a standard custom order item, then you can expect it to be shipped about 10 days after proof approval. If it is a special custom order, then shipping will take 3-4 weeks. Our rush orders are delivered in 5 days and super rush orders are delivered in 24-48 hours.

  • Do you offer free shrink-wrapping for sleeves or gift card envelopes?

    Yes, we do! Shrink-wrapping is available in bunches of 50 or 100, and the first 5000 is free. Contact us today to learn more about protective packaging for your custom sleeves. 

  • What payment options do you accept?

    We accept the following payment options:

    • Credit card
    • ACH
    • Credit Net 30
  • Do you charge for graphics file set up?

    We only charge setup fees when we need to do some work to the file in order to get it ready for production. If you have more questions about this, do not hesitate to contact us! 

Why Choose Creative Envelope?

Serving Clients Worldwide Since 1985 

Choose Creative Envelope for unmatched expertise honed over 35 years, offering a legacy of quality and innovation. Our global reputation for crafting specialty envelopes and sleeves set us apart, with state-of-the-art facilities in Putnam, CT, ensuring excellence and customer satisfaction.

Premium Grade Materials
Premium-Grade Materials 
Custom High-Resolution Printing
Custom High-Resolution Printing 
RFID Blocking Technology
RFID Blocking Technology
Shipping Available Worldwide
Shipping Available Worldwide
All Products Made in the USA
All Products Made in the USA
Price Matching Guaranteed
Price Matching Guaranteed
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