Creative Envelope - Policies

Ordering

All information you submitted is kept strictly confidential and will never be shared or sold.
Your order will be confirmed by email when we receive it. Confirmation will include the price of your product, plus any shipping and handling fees, and sales tax (if applicable). In addition, we accept authorized company purchase orders by mail, fax, or email. Our Phone number is 860-963-1231, our fax number 860-963-7178 and our email address sales@creativeenvelope.com. Orders will be acknowledged by email with an estimated shipping schedule on the day received.

Shipping

Creative Envelope as a matter of good customer service makes every effort to adhere to the shipping schedule for each order, but does not guarantee delivery dates. If changes to orders in process or other unforeseen circumstances arise, we will strive to minimize delays. Creative Envelope ships f.o.b. Putnam Connecticut USA by common carrier, by air, by ocean and by expedited delivery services worldwide. We regret we cannot ship to post office boxes.

Payment Terms

We accept MasterCard, Visa, American Express, Discover. All orders are to be paid in full prior to shipping. All international orders must be processed by phone and paid in full through Western Union prior to shipment. Extended payment terms considered.

Cancellations, Returns, Damage

Orders in production will, if canceled, incur a penalty. Goods may be returned only with prior authorization from Creative Envelope. In general, custom orders or merchandise that is not in new condition may not be returned. Claims for damage in transit must be filed with the delivering carrier.