Frequently Asked Questions

Creative Envelope in Putnam, CT is open during the following business hours:

• Monday-Friday: 9:00AM-5:00PM
• Saturday-Sunday: Closed 

We are proud to have over 35 years of experience in the manufacturing industry. 

We can ship to our clients across the globe! No matter where you are located, we have the means to send our products to any destination worldwide. 

Yes! We are a BBB-accredited manufacturer.

Yes, we offer price matching to all of our clients. 

If the item is in stock, then it ships the same day or the next day. If it is a standard custom order item, then you can expect it to be shipped about 10 days after proof approval. If it is a special custom order, then shipping will take 3-4 weeks. Our rush orders are delivered in 5 days and super rush orders are delivered in 24-48 hours.

Yes, we do! Shrink-wrapping is available in bunches of 50 or 100, and the first 5000 is free. Contact us today to learn more about protective packaging for your custom sleeves. 

We accept the following payment options:

• Credit card
• ACH
• Credit Net 30

We only charge setup fees when we need to do some work to the file in order to get it ready for production. If you have more questions about this, do not hesitate to contact us! 

Attached is a general guide for layouts. It is HIGHLY advisable to print, cut, and fold layouts to check for proper bleeds, spacing away from folds and die line edges, and to insure no art is being covered by areas that fold over each other.

Also, the attached .ai Template has TWO layers: Layer 1 is the die line. This should ALWAYS remain the exact color it is, remain ‘locked’, and kept isolated from the ‘Art’ layer. The second layer is for the graphics to be printed, and should contain ONLY the graphics to be printed. Any extraneous objects or duplicate objects should be removed from the file.

Here’s some suggestions that will have them print far better, easier, sharper, and dry quicker:

1) All black text and background should be on the Key[K]/Black separation ONLY.

2) All logos would reproduce better in vector format; if not available, should be 400ppi/dpi

3) All images should be 400ppi/dpi.

4) All text should be vector.

5 All colored text should be just that… text ‘filled’ with the appropriate color, NOT a text mask with a colored block behind it[as Photoshop files tend to do].

6) All front/back/bottom/side bleeds should be a minimum of 1/16th of an inch.*

7) All text and images should be a minimum of 1/16th of an inch away from folds and die cutting areas.*

8) Full coverage bleeds beyond the die cut should be a minimum of ¼ of an inch.

9) All spot color[PMS Colors] must be converted to process color[CMYK].

10) Files should be submitted in .pdf format.

*1/16th inch is the MINIMUM. We encouraged using 1/8th - 3/16th inch for internal bleed areas[over folds], as well as spacing elements away from folds and cutting areas.